Question:My unit has expired outside office hours (Friday evening).
                   Who do I contact to get it enabled ASAP?

Answer: Outside office hours you can either:

1. Call our office in Norway (Tel: +47 2150 1400) and you will be redirected to our     Network Control center (NCC).
2. Call or NCC direct (Tel: +61 89 3225295)

The NCC operates 24/7 and can do emergency activations (subscriptions) for 3 days, for example to cover the weekend.

The only information the NCC requires is:
§ Vessel Name
§ Serial number of the unit
§ Satellite being used by the SeaSTAR unit (for example EASAT)

After the weekend, take contact with your Fugro SeaSTAR key account manager to extend the subscription according to your requirement.

--------------------------------------------------------------------

Question: Why does my receiver say “FREQ SEARCH” “ SWEEPING” ?
Answer: Your system is incorrectly configured; the three possible causes are:

1. You are on the wrong uplink for the area you are working; refer to the coverage diagrams

2. the DGPS antenna is obstructed (are you in a built up area, is the DGPS antenna obstructed by any other big antennas)

3. there is a faulty connection, check all cabling and connections between the antenna and DGPS receiver
--------------------------------------------------------------------------